At Adhoonik Software Development Pvt Ltd (“Adhoonik”, “we”, “our”, or “us”), we strive to deliver high-quality services that meet the unique goals of each client. We believe in transparency, accountability, and long-term relationships. This Refund Policy outlines the conditions under which refunds may be issued for services purchased from us.
Due to the nature of our work custom strategy, development, and marketing services refunds are generally not offered once a project has been initiated. Every service we provide involves time, resources, and planning, which cannot be reversed once the process begins.
However, in certain exceptional cases, a refund may be granted at our sole discretion. This could apply if the project was canceled before any significant work had started, or if a payment was made by mistake or duplicated. If a refund is approved, it will be processed within 7–10 business days to the original payment method, minus any applicable processing or administrative fees.
No refunds will be issued for services already delivered or work completed, regardless of the outcome, unless explicitly stated in a signed agreement. Dissatisfaction based on subjective preferences (such as design taste or campaign performance) is not eligible for a refund, especially when the agreed scope of work has been completed.
For ongoing services such as performance marketing, marketing automation, or monthly retainers, cancellation requests must be submitted in writing at least 30 days before the next billing cycle. We do not offer prorated refunds for partial months of service.
To request a refund, please contact us with your name, contact information, invoice number, and a clear reason for your request. Our team will review your request and respond within 5–7 business days.
We encourage open communication before initiating any payment disputes or chargebacks. Most issues can be resolved through discussion, and we are committed to finding fair solutions where possible.
By using our services, you agree to this Refund Policy. If you have any questions or concerns, please don’t hesitate to reach out to us.